Jane's Experience

Professional cleanings reach places you can’t with your home care.

Jane came to Dr. Norman’s office for routine cleanings and an exam determined she had gum disease. Jane required periodontal care. She was familiar with this treatment from her past experience. “My last hygienists… I don't want to be negative… but my last hygienist was horrible. My gosh! It hurt like crazy and I dreaded the lectures.”
The Patient Experience
After meeting Angie from Dr. Norman’s team, Jane’s concerns about treating her periodontal disease went away. “The contrast to my experiences here is dramatic,” Jane said of her treatment at Dr. Norman’s office. “First off, she (Angie) remembers that I have a big arch to my neck and she surprised me once with a heated neck roll that I loved. Now she automatically has it warmed and ready for me every appointment. I can tell when she is almost done with my cleanings and I hate it because I have to give back the neck roll, the heated blanket and the headphones. Can you believe it? She even remembered that I really liked movie soundtracks so she made a custom play list for me to listen to during my cleaning. I mean can she be that good at her job AND keeping me comfortable?”

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